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How to send a fax or SMS text message using your email account (Outlook Web Access NHSMail)

Users of registered email accounts can send faxes and SMS text messages using their email client. This service is provided free of charge to owners of these accounts. Any NHS employee can sign up for an account by visiting and following the sign up procedure (any problems with signing up must be directed through your local IT helpdesk).


Two new GP surgeries use DOH banned premium rate 084 numbers

Two GP surgeries have recently introduced 084 telephone numbers despite a decision by the Department of Health to ban the use of premium rate numbers in the NHS.

Director of the fair telecoms campaign, David Hickson, has highlighted the cases of Northgate Village Surgery in Chester and Park Surgery in Kent in his ongoing fight against discriminatory telephone charges in the NHS.

CSC cannot donate GP code under open source license


CSC says that it cannot give away or donate the code for its three primary care software systems without incurring legal obligations.
Attendees at the iSoft User Group conference last week were told that while making the code available under an open source license would be theoretically possible, there are a host of practical difficulties – including liability for clinical safety – that would have to be overcome.

CCGs may take five years to be successful, say commissioning leaders


CCGs may take up to five years to successfully engage GPs and bring about meaningful changes to their local health service, one of the country’s most senior GP commissioning leaders has warned.
Speaking at the Conservative party conference in Birmingham last week, Dr Johnny Marshall, interim partnership development director of NHS Clinical Commissioners (NHSCC), insisted that CCGs’ engagement with practices was ‘improving’ but acknowledged that in some areas it was ‘not good’.

Restrictions causing ‘unreliable’ Summary Care Record data, GPs warn

Restrictions which mean Summary Care Records (SCR) can only be updated on the national spine if GPs are using a smartcard in consultations may be causing A&E or out of hours GPs to view incomplete or inaccurate records, with other health professionals unaware of this, GPs have warned.

CSC to cease support for Synergy, Premiere and Ganymede from next year

CSC has confirmed it is withdrawing Synergy, Premiere and Ganymede from the primary care market, but will support the products for at least another year.

EHealth Insider reported this week that the company had decided to pull its former iSoft products from the NHS GP IT market, but the company said the suggestion was “speculation”.
However, the company sent out an announcement to customers at noon today confirming the decision.

Pricare now offering full migration project management and training support

Pricare is pleased to announce that we are now able to offer a full package of support to GP practices wishing to migrate onto either TPP SystmOne or EMIS Web. 

Our team of highly skilled Project Managers, Business Change Analysts and Accredited Trainers will take you through your deployment lifecycle as smoothly as possible. Using our combined knowledge of these products and past deployments, we have all the skills required to make your migration a successful and stress-free one.

Moving over to a new clinical system is a daunting and worrying prospect, but our Business Change leads and highly knowledgeable trainers will calm your staff and enforce them with the skills they require to arrive in the surgery on go-live day with a positive and willing attitude. 

Our services are also available to CCGs and community services including Out of Hours establishments, Prisons, Minor Injuries Units and Palliative Care settings. 

Please contact us at in the first instance and a member of our team will call you back within one working day. 


Super user training materials updated for TPP SystmOne GP

We have completed our overhaul of TPP SystmOne GP materials in the Super User section of the site. You can find information on setting up new users, organisation and user preferences, rota configuration, reporting, creating clinical templates, setting up and maintaining a recalling system (including recall letters), audit trails, letter setup (choose and book and paper) and much more. 

Head on over to and use your pricare login to access this and all other content. 

GP2GP Transfers and TPP SystmOne

We are often asked if data from a patient's record is automatically transferred from a GP surgery using one clinical system to a new surgery using a different clinical system. 

A normal GP surgery spends hours per week summarising patient notes from new registrations, which can lead to incorrect data being added due to human error. This time could be put to much better use completing other surgery tasks. 

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